Port Authority is seeking a Infrastructure Support Technician to identify, analyze, troubleshoot, and resolve client technical service requests related to IT: Infrastructure client hardware and software, including through not limited to : PC hardware/software, errors, basic networking issues, and VDI issues. Assist with set up and deployment of client equipment. Work as a team member to collaboratively resolve client requests and technical issues with other team members, partners and vendors.

Essential Functions

• Create, monitor, update and close tickets assigned to them by IT: Customer Experience department and/or management. • Installs, configures, deploys, and troubleshoots desktop operating systems (Windows 1p.Mac OS) and various desktop applications. • Configures, deploys, and troubleshoots various hardware systems and peripherals.

Job Requirements

• High School diploma or GED. • Two (2) years technical school/Associates Degree from an accredited school with two (2) years relevant technical support experience, or directly related experience may be substituted for the education on a year-for-year basis. • Technical knowledge and experience in multiple aspects of desktop services (including but not limited to: desktop imagine and deployment, Windows, Mac OS troubleshooting, PC hardware and software troubleshooting and repair, basic client networking issues, VMware Horizon VDI issues, etc.) • Working knowledge of Microsoft Office 365, Adobe Acrobat Pro, and other desktop software. • Knowledge of Active Directory, DNS, Group Policy Objects, networking (wired/wireless. • Valid PA driver’s license.

Preferred Attributes

• Experience serving customers in a technical support environment, such as Help Desk, Desktop Services, or similar department. • Proficient in time-management and the ability to multitask and prioritize assigned duties, excellent organization skills. • Certifications related to Desktop Services including A+, Network +, MCP, etc. • Strong communications skills in various formats and media (verbal, written, etc.) • Experience with virtualization, such as VMware or other VDI systems.

Salary

4029-5036/Year    

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