To represent Port Authority of Allegheny County d/b/a Pittsburgh Regional Transit as the first point of contact by providing exceptional telephone skills to reflect a positive corporate image. Provide information to the public that will enable them to use PRT systems and services.

Essential Functions

Job Requirements

·         High school diploma or GED. 

·       Minimum of one (1) year customer service experience on the phone or in a call center environment handling large volume of customer calls. Completion of all the following PRT courses can be substituted for one year call center requirement: (1) Essential Telephone Skills; (2) Listening Skills; (3) Questioning Techniques; (4) How to Handle the Irate Caller; (5) Six Cardinal Rules of Customer Service; (6) Good Grief, Good Grammar and (7) Organize for Success.

·         Ability to learn and retain large quantities of route, fares and service information.

·         Successful completion of administered Work Keys Assessments.

·         Demonstrated ability in the use of Windows and Microsoft Word.

·         Professional and effective communication skills.

·         Ability to work various shifts, including weekends and holidays.

Preferred Attributes

Advanced education in a related field from an accredited college or university.

Salary

0-0/Year    

Apply   Back